Patient Policies

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks to months in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. 

Consultations Policy

We provide free consultations and in-depth skin analysis with our expert provider. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of one (1) free consultation per person per 365 days.

Cancellation Policy

As a courtesy to our providers and other patients, and to allow us to continue providing the highest quality service, please provide a minimum of forty eight (48) hours notice should you need to cancel or reschedule an appointment. You will be charged $50 to the credit card on file if an appointment is canceled or rescheduled less than forty eight (48) hours in advance or if there is a no-show. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule and may be subject to the cancellation fee to avoid disrupting other clients’ appointments.  

Pricing & Prepayments Policy 

We accept the following forms of payment: Cash and Credit or Debit Card. No checks will be accepted. All services must be paid in full at the time of service. Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).  

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds Policy

Services: We do not offer refunds on any services rendered. Results are variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Products: We do not accept returns on opened or used products. Defective products may be returned within 30 days of purchase. 

We do not accept returns or exchanges on gift cards. 

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services whenever able. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.